email. info@melrosefyne.co.uk

Please check the measurements and delivery access to your home. All dimensions stated on the website are the finished product external sizes in millimetres. All dimensions are approximate. Please ensure that there is adequate doorway and stair access. We cannot accept any liability for any extra costs incurred by you as a result of a failed delivery due to inadequate access.

Please check that the route from the lorry to your room of choice is safe and free from potential problems or hazards. As we are unfamiliar with the layout of your home, we cannot advise whether your Products will fit, we ask that you take reasonable steps to ensure that the Products can be successfully delivered to you. This includes making sure that the delivery vehicle can access your property, and by measuring any door or ceiling heights, accounting for twists and turns (including your staircase and banister) that may cause difficulties during the delivery. Your order will typically be delivered via a large van, so please be sure your property is accessible for this type of vehicle. If you think there may be an issue, please call us prior to delivery.

It is helpful if you can be at your home to accept the delivery. If you are unavailable to accept the delivery, please note that there must be someone over the age of 18 at your property to receive the delivery on your behalf.

Please take reasonable steps to remove any internal or external tripping hazards, such as furniture, ornaments, wall fixtures or cables that will obstruct the route to your room of choice. We will not be held responsible for any damage to these items if they are not removed, unless caused by our negligence. Please note that our drivers are not allowed to remove their shoes (for health and safety reasons) when delivering such heavy items. You should take care to ensure that the route is safe and accessible before the delivery team arrive. We recommend you take steps to cover floors and carpets if necessary and where possible secure temporary coverings to avoid tripping hazards. We cannot be liable for failure to deliver due to inaccessibility or for marks, scratches or damage caused to your property, internally or externally, unless such damage is caused by our negligence.

From the date of placing the order, to the receipt of your order, will be approximately 5-6 weeks. This applies to Mainland Only. Delivery to Scottish mainland postcodes may incur a slightly longer lead time.

We are only able to deliver to addresses in the United Kingdom. Delivery to certain postcodes may take longer than others.

We will advise you of an estimated lead time at the point of ordering. Your order will be delivered via a 2 man delivery service. We will contact you once we have dispatched your order to the delivery Company, who will then contact you direct to agree a suitable time and date for the delivery.

If the delivery Company are unable make to the delivery at the pre-arranged time due to circumstances within your control, (e.g. the Products will not fit), we reserve the right to charge you a failed delivery fee, based on the size and number of items.

Time of delivery is approximate.  We cannot be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances.

In the unlikely event that there is an issue with your Goods on arrival, please bring this to the attention of the delivery team, who, if necessary and appropriate, will take images of the issue. If an issue is apparent after delivery, please notify us immediately, and our customer service team will help to resolve the matter for you as quickly as possible. Once your service case has been raised, a member of our customer service team will look into the best way to resolve the situation. Product issues are only dealt with by our customer services team. We will require you to provide certain information about the reported fault (including a photograph of any damage) to enable us to investigate and resolve the issue.

Delivery Charges

The charges below include delivery to your room of choice, removal of transit protection and packaging, and repositioning handles. 

Flat Rate Delivery (Any Order size - Including Installation)

£75.00

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